We offer full refunds (minus 3% processing fees) of pool packages if requested within 30 days of purchase, and only if a pool delivery has not been scheduled. 

There are no returns accepted once a pool install has been scheduled. 

There are no returns accepted once a pool has been installed. 

There are no returns or exchanges accepted on pool covers. 

There are no returns or exchanges accepted on DIY Kits.

We offer full refunds (minus 3% processing fees) on accessories if requested before shipment has been made. Refunds requested after a delivery of accessories has been made are determined on a case by case basis.

Product & accessory shipping (items other than pool packages and heater systems) generally takes 1-3 days post purchase, unless otherwise stated on the item page. Delivery may take another few days, depending on the distance of recipient address from Austin, Texas. 

Any questions may be directed to howdy@cowboypools.com.