COWBOY POOLS WARRANTY

Texas-born pools. Built to last. Backed by the original.

With thousands of Cowboy Pools installed across the country, we’ve built our reputation on craftsmanship, reliability, and customer care. While most of our products include manufacturer warranties, Cowboy Pools offers its own limited workmanship warranty and special coverage on our custom inflatable covers, because we stand by what we build.

This warranty applies to Cowboy Pools products used and maintained according to our Maintenance Guide. Please read this warranty in full to understand your coverage and responsibilities.

What’s Covered

30-DAY INSTALLATION WORKMANSHIP WARRANTY

Cowboy Pools warrants that any installation performed by our team will be free from workmanship defects for a period of 30 days from your installation date. This includes:

• Improperly connected plumbing or equipment
• Leaks at the inlet/outlet due to misalignment or improper sealing
• Equipment improperly mounted or supported

Eligibility: This warranty applies only to customers in the Austin or Houston metro areas where Cowboy Pools professional installation is available.

1-YEAR PUMP WARRANTY

All filter pumps provided with your pool are covered by the manufacturer’s 1-year warranty. Warranty documentation is included with your product. For assistance, we’re happy to help initiate claims or troubleshoot issues.

90-DAY INFLATABLE POOL COVER WARRANTY

Each inflatable Cowboy Pool Cover includes a 90-day warranty covering leaks or failures due to manufacturer defects or shipping damage.

• To maintain eligibility, the cover must be fully inflated within 90 days of delivery to verify integrity.
• All covers include a patch kit for minor repairs due to wear and tear over time.
• Over-pressurizing, dragging, or storing in direct sun while deflated may void the warranty.

EXTENDED PROTECTION PLANS

Cowboy Pools offers optional extended protection plans for customers who want added peace of mind. These can include extended support beyond our standard 30-day installation window and coverage for certain accessories.

Ask about our protection plans at checkout or email support@cowboypools.com.

DIY Customers & Kit Installations

Customers who purchase DIY Kits or install Cowboy Pools via third-party contractors are responsible for proper setup and operation. Cowboy Pools:

• Does not warranty DIY installation or workmanship
• Provides install videos, guides, and support documentation
• Offers email-based troubleshooting and setup assistance

Our team is always here to help—but we can't be liable for installation issues we didn’t perform.

What’s Not Covered

• Cosmetic wear (scratches, fading, patina, etc.)
• Water chemistry damage due to improper balancing or incompatible treatments (e.g., salt in galvanized steel tanks)
• Leaky hoses or fittings that become loose post-installation
• Electrical or plumbing issues caused by third-party modifications
• Damage from external events like freezing, flooding, or landscaping shifts

Care & Maintenance Requirements

Maintaining your Cowboy Pool is easy—but essential. Customers must:

• Keep water balanced using the Cowboy Pools water care guide
• Inspect and tighten fittings and hoses regularly
• Clean filters routinely
• Store inflatable covers and accessories properly

Failure to follow basic care procedures may void applicable warranties.

Warranty Limitations & Registration

• Warranties apply only to the original purchaser and are non-transferable
• Products must be used as intended and not modified without authorization
• Cowboy Pools reserves the right to request inspection or proof of damage

How to File a Claim

To request service or report a defect, email howdy@cowboypools.com within the applicable warranty period with:

1. Your full name and order number
2. Description of the issue
3. Photos or videos (required for inflatable cover claims)

We typically respond within  1 business days and will either troubleshoot, schedule a visit (if applicable), or help facilitate a manufacturer claim.

Disclaimer & Liability Limits

Cowboy Pools is not liable for incidental or consequential damages including (but not limited to):

• Water or property damage
• Loss of enjoyment or time
• Commercial disruption
• Improper chemical use

In no event shall Cowboy Pools’ liability exceed the original purchase price of the product or service.

We’re Here to Help

Whether you’re under warranty or just have a question about your setup, we’re here to support you long after your pool is installed. Visit cowboypools.com/contact or email our team anytime.