Warranty
The Cowboy Pools
Warranty
Texas-born pools, built to last, backed by the original. Here's exactly what's covered, for how long, and how to file a claim if you ever need to.
Coverage at a Glance
Every warranty applies to pools used and maintained according to our Maintenance Guide. Details for each are below.
| Product | What's Covered | Term |
|---|---|---|
| Professional installation Austin & Houston metro |
Workmanship defects | 30 days |
| Filter pump | Manufacturer's warranty against manufacturing defects | 1 year |
| TempTamer heater/chiller | Manufacturer's warranty | 1 year |
| Crosswind heater/chiller | Manufacturer's warranty | 3 years |
| Inflatable pool cover | Manufacturer defects & shipping damage | 90 days |
| Galvanized steel tank | No manufacturer warranty โ see "About the Tank" | โ |
What's Covered
Installation Workmanship 30 Days
Any installation performed by our team will be free from workmanship defects for 30 days from your installation date. This includes improperly connected plumbing or equipment, leaks at the inlet/outlet due to misalignment or improper sealing, and equipment improperly mounted or supported.
Eligibility: applies to customers in the Austin or Houston metro areas where Cowboy Pools professional installation is available.
Filter Pump 1 Year
All filter pumps provided with your pool are covered by the manufacturer's 1-year warranty against manufacturing defects. Warranty documentation is included with your product โ and we're happy to help initiate claims or troubleshoot issues.
Heaters & Chillers 1โ3 Years
Heaters and chillers purchased through Cowboy Pools are covered by their manufacturer's warranty against manufacturing defects:
- TempTamer (110v heater/chiller): 1-year manufacturer's warranty
- Crosswind 50-I (heater/chiller): 3-year manufacturer's warranty
We'll help troubleshoot your unit and facilitate a manufacturer claim โ start with a repair request so our team has photos and details up front.
Inflatable Pool Cover 90 Days
Each inflatable Cowboy Pool Cover includes a 90-day warranty covering leaks or failures due to manufacturer defects or shipping damage.
- To maintain eligibility, the cover must be fully inflated within 90 days of delivery to verify integrity.
- All covers include a patch kit for minor repairs due to wear and tear over time.
- Over-pressurizing, dragging, or storing in direct sun while deflated may void the warranty.
About the Tank
Galvanized stock tanks do not carry a manufacturer warranty โ that's true across the industry. The Cowboy Pool is engineered around this: our custom polyethylene liner keeps your water separated from the steel, which is why the rust and corrosion issues that plague traditional stock tank pools are dramatically reduced in a Cowboy Pool. Learn more in our rust & longevity FAQ.
Cowboy Care Plans
Want added peace of mind? Our optional Cowboy Care Plans offer hassle-free coverage for repairs and priority service, currently available in the Austin area โ including extended support beyond the standard 30-day installation window and coverage for certain accessories.
Start a Repair Request
Have your order number handy and attach photos or videos of the issue (required โ especially for inflatable cover claims). We typically respond within 1 business day and will troubleshoot, schedule a visit, or facilitate a manufacturer claim.
Submit a Repair Request โDIY Customers & Kit Installations
Customers who purchase DIY Kits or install Cowboy Pools via third-party contractors are responsible for proper setup and operation. Cowboy Pools does not warranty DIY installation or workmanship, but provides install videos, guides, support documentation, and email-based troubleshooting and setup assistance. Our team is always here to help โ but we can't be liable for installation issues we didn't perform.
What's Not Covered
- Cosmetic wear (scratches, fading, patina, etc.)
- Water chemistry damage due to improper balancing or incompatible treatments (e.g., salt in galvanized steel tanks)
- Leaky hoses or fittings that become loose post-installation
- Electrical or plumbing issues caused by third-party modifications
- Damage from external events like freezing, flooding, or landscaping shifts
Care & Maintenance Requirements
Maintaining your Cowboy Pool is easy โ but essential. Customers must keep water balanced using the Cowboy Pools water care guide, inspect and tighten fittings and hoses regularly, clean filters routinely, and store inflatable covers and accessories properly.
Warranty Limitations
- Warranties apply only to the original purchaser and are non-transferable
- Products must be used as intended and not modified without authorization
- Cowboy Pools reserves the right to request inspection or proof of damage
Disclaimer & Liability Limits
Cowboy Pools is not liable for incidental or consequential damages including (but not limited to) water or property damage, loss of enjoyment or time, commercial disruption, or improper chemical use. In no event shall Cowboy Pools' liability exceed the original purchase price of the product or service.
Whether you're under warranty or just have a question about your setup, we're here long after your pool is installed.
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